Kayako Helpdesk System Integration & Support
Kayako is a helpdesk system designed for an efficient communication between the end user and the staff whether it be technical or sales. The simple but feature rich interface of Kayako makes it even simpler. The support tickets opened by the customer can be sorted as per priority and responded in a timely manner. Kayako even has a knowledge base feature where informations good enough to educate the customer can be added. In this way a customer can self learn and fix the issue faced to a certain extend. Availability for mobile devices, features to split and duplicate tickets, desktop application for windows etc make kayako very user friendly and recommendable.
How Kayako Helpdesk System is beneficial for your company
- Kayako provides support ticketing along with email integration for clients to manage the helpdesks
- Kayako integrates chats with your website and helpdesk
- Kayako uses real-time visitor monitoring on the website/helpdesk
- Kayako can be used to track and record phone calls which can be used later for support reviews.
- Kayako provides you with advanced ticket workflows, automations and custom rules along with added features like fields for tickets, chats, customers etc
- Kayako helps you to manage ticket reply and resolution deadlines and defines business hours for accurate performance tracking
- Kayako has escalation rules automated and it can be integrated into the system which ensures nothing slips through
- Kayako supports native mobile apps for iOS, Android, Windows and Blackberry
- Live chat support can be enabled using the Jabber gateway
- Custom reports can be build with the Kayako Query Language and can schedule to deliver these reports automatically to your inbox configured.
- Customization is possible along with multi-lingual customer support and localizations and also provides full control over the look and feel of the helpdesk and supports REST API
Kayako Helpdesk System Integration & Support at Quintet
We understand the importance of customer satisfaction in the growth of a business. We have long term experience with installing, configuring and even using it for support purposes internally. We can get Kayako setup for your customer support team to deliver prompt assistance to your customers. We have our support team working around the clock for any assistance with the Kayako setup, maintenance or upgradation. Please feel free to contact us.
Related Services that we provide
-
R1soft Backup & Support Services
R1Soft protects your data by using replication and synchronization over the network storing point-in-time snapshots in disk-based storage. Our server Engineers at Quintet make sure, your applications, files, and data backups are complete and secured and at the same time, easy to restore.
-
Salesforce Integration Services
Salesforce is a suite of CRM products that work hand in hand to make an enterprise’s function more effective and profitable. Quintet helps your organization to increase your productivity multiple fold thereby improving your customer’s satisfaction by integrating salesforce.
-
Resouce usage made better using CloudLinux
Using Lightweight Virtual Environment, limited resources are allocated to users for the betterment of server performance. By letting us help you setup CloudLinux environment and plugins for control panels for easy management of hosting accounts, improve your profit per physical server.
-
Ubersmith for customer support and datacenter automation
Billing, customer support and datacenter automation made easier for Datacenters to mid-sized companies. Quintet can help to set up Ubermith PRO or Ubersmith DE to manage billing, customer support, data center resources, domain registrations etc. All in one account manager, helpdesk and order management system.
-
Php live Integration Services
PHP Live! enables live chat communication with your website visitors. Quintet helps you to utilize various chat features like Chat transfer, operator to operator chat, Chat request routing, Simultaneous chat request routing etc phplive has to offer by installing and configuring it as required.
-
Customer Support Services
Quintet provides you dedicated 24/7/365 support services for clients. Our Customer support techs are well versed with all the popular ticketing or Live chat systems in the market. We also have unparalleled infrastructure with enough power backup and robust high speed multiple internet connections.
-
Your team at our place
Avoid all the hassles of managing a team at your premise by handing us over the webhosting support tasks. Our team will efficiently interact with your customers assisting them to have the best experience of utilizing the services you offer. We work around the clock and there is no time zone limit.
-
Server Management Services
Quintet offers you proactive server management services that combine with expert advice with essential server management tasks to keep your business online. We manage all aspects of your servers day-to-day operations. With us you are covered for installations, maintenance, OS updates, troubleshooting, monitoring and much more. 24/7/365 days of Support assured !
-
Web Development Services
Quintet is a Web Design company which is dedicated to providing customers all around the world with the latest best-of-class feature rich web sites for presenting your products and services. Creating the best web applications with uncompromising usability, security, scalability and reliability using the latest technologies is our speciality.