Web Hosting Support Services
Happy customers are the backbone of a web hosting business and the quality of support given to them matters a lot, for the success of the business. Here at Quintet, we have a team of server Engineers, which works around the clock, providing web hosting support across the globe. We make sure our team acts as a friendly companion to your customer helping them and guiding them to get the best out of the services you offer. By hiring our services you avoid all the trouble of hiring, training, maintaining, providing infrastructure, coordinating shifts, giving statutory benefits, etc for a team at your premise. Our Engineers hold OS level and network level certifications which makes them capable of troubleshooting almost every issues faced in a web hosting environment.
Web Hosting Support Services at Quintet
By rendering web hosting support we do not limit ourselves to fixing server side issues. We have expert coders in our development team who will be assigned for fixing programming related errors there by helping your clients run their businesses smoothly. Our services include remote server management, backup storage solutions, server hardening, server migration solutions, data centre solutions, third party application installation and technical support.
We offer qualitative 24x7x365 server management and support with a guarantee of 99.9% uptime.
Be it shared or dedicated server, we help you setup and configure the backup for data. For a control panel driven server, we can set up backup using the already available options within the control panel as well as we can create custom scripts for unique requirements. We have experience in setting up remote backups using custom scripts. Along with custom backup scripts, we do offer settings up R1Soft and Amazon backup and recovery services.
Migration services become very important when you have acquired customers who are already using hosting service elsewhere, or in a situation when you want to migrate to a new data center. This is a task which needs close attention and technical expertise in order to avoid and hindrance to the service. We have experienced Engineers who can do seamless migrations, to servers using different OS versions as well as control panels. Any post migration issues will be troubleshot by a team of server Engineers and developers.
The intention of server hardening is to close security holes, remove any sniffers, irc, bnc, eggdrop, rootkits, trojans etc. Our Engineers can install and configure software firewalls like CSF, APF etc as a part of securing the system. Each services can be tweaked to have security tightened from the basic level itself. The server will be scanned with advanced tools to remove any threats possible. Network penetration scanning is done from a different network to ensure that the server is secure. Our experts make your server PCI and ACID compliant for 100% reliability.
Software Installations and module installations
People always depend on 3rd party free or paid solutions for meeting business requirements. We at Quintet can help you install any third party application and configure it as per needed. We can also help you install additional modules to currently running services for enhancing features as well as security.
Monitoring of services plays a critical role in organizations to track and resolve IT infrastructure related problems before they run into critical issues. We use advanced monitoring tools to patrol the server 24*7 by our team which is available around the clock. We can even set up monitoring tools like Nagios, Cacti etc for your disposal.
Server security updates and patches
Keeping the server secure is not a one time process. Keeping the server healthy with latest patches and security updates is even more important to prevent vulnerabilities and this is an ongoing process for ever. We can have your server audited and reports generated which will certainly help you keep away from worries.
Server Management Services at a Glance
- 24×7 Support Coverage
- Helpdesk Support team is always at your service
- You have an option of Unlimited tickets
- 24/7 Proactive Server Monitoring
- Domain Name Registration
- Initial Server Hardening
- All Unix/Windows Platforms Supported
- Hacked Server Analysis & Recovery
- Regular Periodic Security Audits
- Kernel and Software Updates
- Account restoration and migration
- A to Z Server Management and Support
- Server restoration upon hardware failure
- Round the clock 24/7/365 Admin and Support staff Availability
- Certified Technicians just a call away.
Related Services that we provide
Webmin, control panel web-based
Solaris, Linux and FreeBSD being the best supported systems, webmin is an efficient web-based control panel for server administration. Apart from getting your servers installed and configured by webmin, our team can keep your server maintained, optimized and hardened.
Free enterprise-class OS
Supported by a huge community, CentOS is lot more stable than most of the freely distributed linux systems. We can have your CentOS desktop/server setup with required configuration and provide assistance on tweaking the OS with required functionalities. Our team can also help you avail the benefits of Xen virtualization.
Advanced networking and security by FreeBSD
On FreeBSD, with the support for the ARM, MIPS and Power PC platforms coupled with network stack, we can create an excellent foundation for embedded routers and firewalls. It can be configured as a perfect server for internet or intranet, and our server engineers possess expertise for the same.
Get the best out of your Linux box
Install Linux on your machines and convert them into anything from web servers, mail servers, proxy cache servers, firewall to SVN servers etc. Our server admins not only set it up for you, but help to maintain, upgrade, equip with control panel, patch your kernels and much more.
UNIX Operating System Services
Quintet offers support for different types of Linux hosting, Dedicated server hosting, Shared server hosting and VPS hosting. Because of its power, portability and flexibility UNIX has become a leading operating system for workstations and we can help you get UNIX environment setup.
Ubuntu Desktop & Server management
Our expertise in ubuntu server and desktop versions, help us deliver the best in class support for users. Our extended knowledge in package management system, security hardening etc are utilized to setup servers used on wide range of application like web/mail/DNS servers.
Virtuozzo Support Services
Virtuozzo is a sophisticated control panel that allows an administrator to create virtual environments or containers on a host computer at the operating system (OS) layer. We have Engineers well experienced in installation and configuration of Virtuozzo.
Amazon Web Services
Amazon web service (AWS) is a collection of remote computing services which altogether constitute the cloud computing platform which is provided over the internet by Amazon.com. Quintet offers timely solutions for all cloud based installations, networking, and management of AWS.
Customer Support Services
Quintet provides you dedicated 24/7/365 support services for clients. Our Customer support techs are well versed with all the popular ticketing or Live chat systems in the market. We also have unparalleled infrastructure with enough power backup and robust high speed multiple internet connections.
Server Management Services
Quintet offers you proactive server management services that combine with expert advice with essential server management tasks to keep your business online. We manage all aspects of your servers day-to-day operations. With us you are covered for installations, maintenance, OS updates, troubleshooting, monitoring and much more. 24/7/365 days of Support assured !